Customer service platform with ticketing, knowledge base, and multichannel support
- Founded
- 2007
- Market position
- leader
Key features
- Ticket Management
- Knowledge Base
- Live Chat
- Phone Support
- Analytics
Pricing
Suite Team
—
per seat
- Ticketing systemMessagingSocial channels1 help centerAI agentsReportingEmailVoiceSMSLive chat
Suite Team Monthly
—
per seat
- Ticketing systemMessagingSocial channels1 help centerAI agentsReportingEmailVoiceSMSLive chat
Suite Professional
—
per seat
- Everything in Team5 help centersSkills-based routingSide conversationsHIPAA complianceSLAsCSAT surveysMultiple ticket formsBasic collaboration tools
Suite Professional Monthly
—
per seat
- Everything in Team5 help centersSkills-based routingSide conversationsHIPAA complianceSLAsCSAT surveysMultiple ticket formsBasic collaboration tools
Suite Enterprise
—
per seat
- Everything in Professional300 help centersSandbox environmentCustom rolesDynamic workspacesAdvanced customizationAdvanced workflows and security
Suite Enterprise Monthly
—
per seat
- Everything in Professional300 help centersSandbox environmentCustom rolesDynamic workspacesAdvanced customizationAdvanced workflows and security
Enterprise
—
per seat
- Unlimited Copilot accessFaster and more accurate resolutions
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